Returns and cancellation – UniqueYou United Kingdom

For uniqueyou.uk · version dated 24 September 2026

Seller: ARTIS CEZARY BIELAS, Cezary Bielas, ul. Franklina Roosevelta 118, 41-800 Zabrze, Poland; correspondence, returns and complaints: os. Bór 13D, 34-400 Nowy Targ, Poland; email: info@uniqueyou.info; telephone: +48 506 794 405 (your operator's standard rate).

1. Return period

For most goods bought online, a consumer may cancel without giving a reason within 14 days after receiving the goods. After notifying us, the consumer normally has a further 14 days to send them back. These rights arise under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

2. How to notify us

Email info@uniqueyou.info with the order number and an unambiguous statement that you wish to cancel or return the purchase. We will provide the return instructions. Send goods to: ARTIS CEZARY BIELAS, os. Bór 13D, 34-400 Nowy Targ, Poland.

3. Condition of returned goods

You may inspect the goods as you reasonably would in a shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Please protect delicate scarves and shawls from perfume, cosmetics, stains and damage and return all included items.

4. Return costs and refunds

For a change-of-mind return, the customer bears the direct return cost unless checkout or our written instructions state otherwise. If the item is faulty, damaged in transit, incorrect or otherwise non-conforming, we cover reasonable return costs as required by law. Approved refunds are made to the original payment method, including the least expensive standard outbound delivery charge where mandatory.

5. Exclusions

A cancellation right may not apply to personalised or made-to-order goods and to sealed goods that cannot be returned for genuine health or hygiene reasons once unsealed, to the extent permitted by law. This does not remove remedies for defective or misdescribed goods.

6. Exchanges and complaints

Contact us before returning an item for exchange. For a defect or lack of conformity, describe the problem and the remedy requested and attach photographs when helpful. We will respond without undue delay.